Terms and Conditions

By availing of the BringitApp Service, you agree to be   spring by these User Terms of Service (“Terms of Service”).

Please read the following document of Terms of Service carefully before using the BringitApp Service. In case, you do not wish to follow the Terms of Service, please do not use the BringitApp Service. These Terms of Service apply to any use of the BringitApp Service and the Purchase Agreements made here.

If there is any variation between these Terms of Service and the BringitApp Terms & Conditions applicable to the Customer Company, the BringitApp Corporate Terms & Conditions shall, however, triumph.

The Terms of Service is worked out between us and the User only, and not with Apple Inc., and Apple Inc. is not responsible for the BringitApp or the content. You agree that Apple Inc., and Apple Inc.’s subsidiaries (“Apple”), are third party recipients of the Terms of Service, and that, upon your acceptance of the Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms of Service against you as a third party beneficiary therefrom.

  1. Definitions

Partner” means a restaurant or other service partner who has signed a partnership agreement with BringitApp and who offers its delivery services, if applicable, through the BringitApp Service.

Purchase Agreement” is a legal agreement for the purchase of Partner’s possible delivery services made on an Order. Concerning Orders placed through the BringitApp. The Purchase Agreement forms an imperative agreement between the Partner and the Customer Company. In regards to the Orders placed through any other payment method of the User, the Purchase Agreement forms an imperative agreement between the Partner and the User. 

BringitApp” is a computerized application called BringitApp provided by us for natural and legal persons to fulfill delivery orders from BringitApp’s Partners.

BringitApp Service” means both BringitApp and BringitApp website and other additional locations as mentioned on the website.

User” or “you” means a natural person using the BringitApp Service.

  1. Identity of BringitApp
  • BringitApp Venture is located at Said Koc, Fichtenstrasse 8, 4600 Wels

The BringitApp Service is legally provided to you by your local BringitApp entity in the country, the payment process is arranged by BringitApp Venture through a third-party payment service provider. This also means that BringitApp Venture is responsible for possible refunds, complaints, and other claims related to your transactions in the BringitApp Service. Thus, you may contact BringitApp Venture directly at the contact details provided in this document, in case of any dispute or claim related to the BringitApp Service.

Information about the identity and products and services of the Partners will be provided through the BringitApp and its website.

  1. Description of the BringitApp Service

3.1. BringitApp provides a platform on which you can find the delivery drivers, and get assistance in delivery services from the Partner of his/her choice.

3.2. The sale and purchase of the Partner’s products and services may be subject to additional terms and conditions of the Partners as set out in the BringitApp Service. When selecting the Partner’s products and services that the User wishes to purchase from the Partner, the User makes an imperative order to purchase the products and services from the Partner on the terms and conditions presented to the User in the BringitApp Service before placing the order (“the Order”).

3.4. After the Order has been placed by the User, the Order cannot be canceled by the User. You cannot withdraw or cancel an Order for products or delivery services once you have placed it. Before placing an Order for a product or service you should carefully review your selection. 

When the user wishes to purchase through the use of the BringitApp Service and the Order is accepted by the Partner and BringitApp has provided the User with an order confirmation on behalf of the Partner, the User or the Customer Company, as the case may be, shall be considered for all purposes to have entered into the Purchase Agreement.

BringitApp shall only be responsible for the transfer of the fees made by the User to the respective Partner and shall not, under any circumstances, be liable or responsible towards the User for the proper execution of the Order by the Partner. Both the User and the Partner each acknowledge and confirm that the Partner is solely liable for any defects in the contents and preparation of the Order or other shortcomings in the performance of the Order.

  1. User Accounts

4.1. You have a limited, non-exclusive, non-transferable, and non-sublicensable right to use the BringitApp Service in the form offered to you by us from time to time solely for the purposes set out herein. The license granted to the User for the iOS BringitApp downloaded from Apple’s App Store is further limited to a license to use the BringitApp on any Apple-branded products that the User owns or controls and as permitted by the Usage Rules outlined in the App Store Terms of Service and these Terms of Service.

4.2. To use the BringitApp Service, the User must create a user account by following the registration instructions in the BringitApp Service. The BringitApp Service credentials are personal (unless otherwise agreed between BringitApp and the Customer Company). The User shall ensure that any user account credentials and equivalent information required to access the user account of the User or the Customer Company are kept confidential and used in a secure manner not accessible by third parties. A User may have only one personal user account.

4.3. Where it is suspected that an unauthorized person has become aware of a User’s user account credentials or has access to the user account of the User, the User shall immediately inform BringitApp thereof. The User shall be responsible for any use of the BringitApp Service and any activity under the user account of the User.

4.4. To use the BringitApp Service, you must submit a valid credit card or other payment method information to us. BringitApp does not store information of your payment instrument, as this is done by a third-party payment service provider used by BringitApp. You agree to pay for all purchases arising from your use of the BringitApp Service except for purchases made through the BringitApp at the Customer Company’s cost. You must keep the credit card and other payment information that you have submitted to your user account updated.

  1. Payments

5.1. The User, or the Customer Company in case of BringitApp at Work Account, will pay the purchase price set out in the Order by using the relevant payment functionality of the BringitApp Service. BringitApp collects all payments from the Users or the Customer Companys on behalf of the Partner. If the Order is made by using the BringitApp, the User confirms the payment on behalf of the Customer Company through the BringitApp. The User’s or Customer Company’s payment obligation shall arise upon placing an Order through the BringitApp Service.

5.2. The User may fulfill this payment obligation only by using the relevant online payment method provided in the BringitApp Service. When the User, or the Customer Company in case of BringitApp at Work Account, has paid the purchase price to BringitApp, the User or the Customer Company has fulfilled its payment obligation towards the Partner.

5.4. The payment will be automatically charged from the User’s credit card or charged through the Customer Company’s BringitApp App, upon delivery of the Order. BringitApp is entitled to make an authorization hold on behalf of the Partner on the User’s credit card, lunch benefit, or Customer Company’s BringitApp at App once the Order has been placed through the BringitApp Service. BringitApp uses a third-party payment service provider for the processing of payments.

5.5. Cash is an additional payment method available. Refunds in cash orders will be made in BringitApp credits or via another appropriate method. If a user who has made a cash order is not in the agreed place of delivery at the agreed time thereafter, BringitApp’s customer support will contact the user and agree on an appropriate arrangement for the payment. If the customer support cannot reach the user within 24 hours of the no-show, BringitApp will take appropriate measures which may include disabling the cash option from the user or even disabling the user’s account at BringitApp for further orders.

5.6 In case payments are arranged by BringitApp Venture through third-party payment service providers, BringitApp Venture is responsible for possible refunds, complaints, and other claims related to your transactions in the BringitApp Service.

  1. Delivery of an Order

6.1. If the User orders the delivery of the Order through the BringitApp Service, the Order will be delivered to the location confirmed by the User in the BringitApp Service. The User also has to provide a street address for the confirmed location in the BringitApp Service. Delivery services are provided by the Partner to the User or Customer Company.

6.2. The User must be available to receive calls at the phone number the User has submitted to the BringitApp Service. If the phone number provided by the User cannot be reached, the delivery may be canceled by BringitApp or the Partner and the User or Customer Company may be charged for the full price of the Order.

6.3. The User may place an order to be delivered as soon as possible (standard delivery method) or by pre-ordering a certain delivery time.

6.4. Standard delivery option: The User must be present at the confirmed location set out in the Order between the time of making the Order until the products set out in the Order have been received. If the User is not available at the location he/she has confirmed within five minutes of the arrival of the delivery of the ordered products and the User does not respond after two contact attempts by the courier making the delivery, the delivery may be canceled by BringitApp or the Partner and the User or Customer Company may be charged for the full price of the Order.

6.5. “Pre-order” delivery option: the User must be present at the confirmed location between ten minutes before the pre-ordered delivery time until the moment of delivery to receive the Order.

  1. Picking up and collecting an Order at the Partner’s point of sale

7.1. If the User has not ordered delivery of the Partner’s products set out in the Order, but the collection at the Partner’s point of sale, the products can be collected at the point of sale of the Partner the User has chosen in connection with the Order. The User will receive a separate electronic confirmation when the products are ready for collection. The Partner or BringitApp may set conditions for the identification of the User when picking up the products set out in the Order.

7.2. The Partner shall retain the ordered products for 60 minutes after the Partner has notified the User that the Order is ready for collection. However, this obligation is limited to the opening hours of the particular Partner’s point of sale and the Order has to be collected before the closing time of said point of sale of the Partner.

  1. Time estimates

8.1 Any delivery time or pick-up time or other time estimate communicated to the User by the Partner or BringitApp in the BringitApp Service are only estimated times. There is no guarantee that the Order will be delivered or available for pick-up or consumption at the estimated time. Delivery times of the products may also be affected by factors such as traffic jams, rush hours, and weather conditions.

  1. Intellectual Property Rights

9.1. All Intellectual Property Rights in or related to the BringitApp Service and thereto related documentation and all parts and copies thereof shall remain exclusively vested with and be the sole and exclusive property of BringitApp and/or its subcontractors/licensors. “Intellectual Property Rights” shall mean copyrights and related rights (including database and catalog rights and photography rights), patents, utility models, design rights, trademarks, tradenames, trade secrets, know-how, and any other form of registered or unregistered intellectual property rights.

9.2. These Terms of Service do not grant the User any Intellectual Property Rights in the BringitApp Service and all rights not expressly granted hereunder are reserved by BringitApp and its subcontractors/licensors.

9.3. Apple shall not be responsible for any investigation, defense, settlement, or discharge of any claim that the iOS BringitApp or your use of it infringes any third party intellectual property right.

  1. Additional Provisions for use of the BringitApp Service

10.1. The BringitApp Service is only available to persons and the driver of the age of 18 years or older.

10.2. The User and the driver shall observe all applicable rules and regulations when using the BringitApp Service, including the purchase of alcohol and tobacco. To the extent delivery of alcohol is available in the country where the User is located, the User may be refused delivery of alcoholic beverages in case he/she is unable to provide a valid photo ID to BringitApp’s courier partner delivering the Order proving that the User is at least 18 years of age. The User may be refused delivery of alcoholic beverages also in other cases stipulated by laws in the country where the User is located (e.g. if the User is showing signs of intoxication).

10.3. BringitApp is constantly developing the BringitApp Service and BringitApp may change or remove different parts of the BringitApp Service, including features, the products, and Partners available in the BringitApp Service in part or whole.

10.4. By using the BringitApp Service, the User may encounter content or information that might be inaccurate, incomplete, delayed, misleading, illegal, offensive, or otherwise harmful. BringitApp generally does not review content provided by the Partners. BringitApp is not responsible for third parties’ (including the Partners’) content or information or any damages arising as a result of the use of or reliance on it.

10.5. You or the Customer Company shall be responsible for obtaining and maintaining any devices or equipment (such as telephones) and connections needed for access to and use of the BringitApp Service and all charges related thereto.

10.6. The User will not: (i) use or attempt to use another person’s personal BringitApp account and/or access another person’s personal payment data through the BringitApp Service or use another person’s personal payment cards when using the BringitApp Service, without consent of that other person; (ii) copy, modify or create derivative works of the BringitApp Service or any related technology; (iii) reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the BringitApp Service or any related technology, or any part thereof; (iv) remove any copyright, trademark or other proprietary rights notices contained in or on the BringitApp Service; (v) remove, cover or obscure any advertisement included on the BringitApp Service; (vi) collect, use, copy, or transfer any information obtained from the BringitApp Service without the consent of BringitApp; (vii) use bots or other automated methods to use the BringitApp Service; (viii) create a BringitApp account using a fake identity or an identity of another person; or (ix) access the BringitApp Service except through the interfaces expressly provided by BringitApp, such as the BringitApp App and BringitApp Website.

10.7. BringitApp is entitled to remove a User from the BringitApp Service with immediate effect and/or refuse or cancel any Orders from a User if: (i) the User abuses the BringitApp Service or causes any harm or detriment to the use of the BringitApp Service or the Partners or BringitApp or BringitApp’s employees, (ii) BringitApp has a reasonable belief of fraudulent acts by the User when using the BringitApp Service, (iii) the User places a false Order (for example by not paying or by not being present on the delivery or collection location to receive the Order) or otherwise fails to comply with his obligations arising from these Terms of Service; (iv) there is reasonable doubt about the correctness or authenticity of the Order. If BringitApp cancels an Order that has already been paid for, BringitApp shall transfer that amount into the same user account or BringitApp at Work Account as the one from which the payment was made by the User.

10.8. The controller of the personal data collected about Users is BringitApp Venture unless otherwise indicated. BringitApp Venture shall process any personal data collected from the User following BringitApp Privacy Statement.

10.9. The User must comply with applicable third-party terms of agreement when using the BringitApp App or the BringitApp Service.

  1. Term and termination

11.1. These Terms of Service are in force as a binding agreement between BringitApp and the User until further notice as long as the User is using the BringitApp Service. 

11.2. The User can discontinue the use of the BringitApp Service at any time. BringitApp can discontinue providing the BringitApp Service permanently or temporarily at any time.

  1. Complaints

12.1. Please note that the BringitApp Service may at any time be interrupted or permanently discontinued. The BringitApp Service may also be temporarily suspended. Do not use the BringitApp Service for backing up any data. While we do our best in providing you our platform and services (including new and/or temporary services such as no-contact deliveries, deliveries with novel technology, or deliveries of new product categories) error-free, BringitApp does not promise or guarantee you anything regarding the reliability, functionality, timeliness, quality or suitability of the BringitApp Service, its features or any service offered by BringitApp. BringitApp does not promise or guarantee anything that is not expressly mentioned in these terms.

12.2. The Partner is committed to preparing the Order following the features ordered by the User and within the time shown on the BringitApp Service. If there are any defects in the (delivery of the) Order, the User may contact either the customer service of BringitApp, acting on behalf of Partner, through the contact details provided on the app.

12.3. The Partner is solely liable for any defects in the contents and preparation of the Order or other shortcomings in the performance of the Purchase Agreement.

12.4. The User who has discovered shortcomings in the performance of the Purchase Agreement must submit any complaints to BringitApp or the Partner without delay, with clear descriptions of said shortcomings.

12.5. Apple has no obligation whatsoever to furnish any maintenance and support services concerning the BringitApp. To the extent that any maintenance or support is required by applicable law, we, not Apple, shall be obligated to furnish any such maintenance or support. To the extent any warranty exists under law that cannot be disclaimed, we, not Apple, shall be solely responsible for such warranty. We, not Apple, are responsible for addressing any claims of the User or any third party relating to the iOS BringitApp or the User’s possession and/or use of the iOS BringitApp, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS BringitApp fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the iOS BringitApp use of the HealthKit and HomeKit frameworks.

  1. Amendments

13.1. These User Terms of Service are subject to amendments.

13.2. BringitApp shall publish the amended User Terms of Service at the BringitApp Website and shall inform the User that the BringitApp Terms of Service have been amended on the BringitApp Service or by email to the email address submitted to the BringitApp Service by the User. If the User does not agree to any amended BringitApp Terms of Service, he/she shall discontinue the use of the BringitApp Service.

  1. Assignment

14.1. BringitApp shall be entitled to assign all or any of its rights or obligations hereunder in whole or part to an affiliate or successor or a purchaser or acquirer of its business assets relating to BringitApp Service without the User’s prior consent.

14.2. The User shall not be entitled to assign any of its rights or obligations hereunder in whole or part.

Grocery stores on BringitApp – Additional terms for users

For any orders through the BringitApp Service, our User Terms of Service and Privacy Statement that are applicable in the country You are located apply with the following changes and additions:

Partner, Order, User, BringitApp, and BringitApp Service are defined in the User Terms of Service.

Please note that the right to cancel and return the Order only applies to consumers.

While we do our best in providing you our platform and services (including new and/or temporary services such as no-contact deliveries, deliveries with novel technology, or deliveries of new product categories) error-free, BringitApp does not promise or guarantee You anything regarding the reliability, functionality, timeliness, quality or suitability of the BringitApp Service, its features or any service offered by BringitApp. If no-contact delivery is applied to Your Order, please note that the goods shall be deemed delivered when they are left at the door and the courier partner marks the Order status as “delivered” on the BringitApp Service after which you bear the risk of the items in the order. 

BringitApp Privacy Statement

In this Privacy Statement, the word “BringitApp Services” refers jointly to the Website and the BringitApp App. In this Privacy Statement, the word “User” or “you” refers jointly to our and our group companies’ customers, representatives, and other authorized users of our customer Companys, potential customers, and the users of the BringitApp Services.

Our Privacy Statement explains, for example, the types of personal data we process, how we process the personal data, and how you may exercise your rights as a data subject (e.g. right to object, right of access).

Some of our services might be subject to a separate privacy policy. If a separate privacy policy applies to a particular service, we will post it in connection with the service in question.

This Privacy Statement may be updated from time to time to reflect the changes in data processing practices or otherwise. You can find the current version on the Website. We will not make substantial changes to this Privacy Statement or reduce the rights of the Users under this Privacy Statement without providing a notice thereof.

  1. DATA CONTROLLER(S)

This Privacy Statement applies to the processing of personal data carried out by BringitApp.

Concerning the processing of personal data of Users in the below countries, BringitApp Venture and the local BringitApp group company are acting as joint data controllers. This means that BringitApp Venture and the local BringitApp group company together determine the purposes for and means by which personal data is processed.

  1. BRINGITAPP’S CONTACT DETAILS

Name: BringitApp Venture
Business ID:

Correspondence address: Said Koc

Fichtenstrasse 8

4600 Wels

E-mail address: said.koc@gmx.at

  1. PERSONAL DATA PROCESSED AND SOURCES OF DATA

The personal data collected and processed by us can be divided into two general data categories: User Data and Analytics Data.

User Data

User Data is personal data collected directly from you or our customer Company on behalf of which you are using the BringitApp Services (“Customer Company”), as the case may be. We may collect User Data from our Users and Customer Companys in a variety of ways, including, after the conclusion of a service agreement with the Customer Company or when Users register to the BringitApp Services, subscribe to a newsletter, or fill out a form. Further, please note that we also collect details of any transactions and payments you carry out through the BringitApp Services.

User Data that is necessary to use the BringitApp Services

The following personal data collected and processed by us is necessary for the proper performance of the contract between you and us as well as for our legitimate interest whilst fulfilling our contractual obligations towards our Customer Companys and for compliance with our legal obligations.

After the conclusion of the service agreement between us and the Customer Company, the Customer Company provides us with your full name and email address.  

When you register to the BringitApp Services and create a user account, you need to provide us with the following information:

  • full name
  • telephone number
  • email address 
  • information relating to your payment instruments (s) such as the number of your payment instrument(s) and the expiration date of your payment instrument(s) (required for ordering food products via the BringitApp Services, however not stored by BringitApp, since BringitApp uses a third-party payment service provider for the processing of payments)

User Data you give us voluntarily

Your user or customer experience may be enhanced by providing us with the following information: 

Additional Account Information:

  • a picture
  • delivery address
  • location data (if you consent to the processing of your location data)
  • other information you provide either when creating a user account or later when modifying your account profile

Other Information. We may also process other information provided by you voluntarily such as:

  • information you provide when rating our services
  • marketing opt-ins and opt-outs
  • information you provide by phone or in email or chat correspondence with us, including call recordings of your calls with our customer service 

In addition to User Data collected from you and the Customer Company, we process certain personal data third party service providers provide about you. 

If you connect or login into your account with Facebook, Facebook shares with us personal information about you such as your profile picture, a sample of your Facebook friends, and your Facebook ID. 

Analytics Data

Although we do not normally use Analytics Data to identify you as an individual, you can sometimes be recognized from it, either alone or when combined or linked with User Data. In such situations, Analytics Data can also be considered personal data under applicable laws and we will treat such data as personal data.

We may automatically collect the following Analytics Data when you visit or interact with the BringitApp Services:

Device Information. We collect the following information relating to the technical device you use when using the BringitApp Services:

  • device and device identification number, device IMEI
  • country
  • IP address
  • browser type and version
  • operating system
  • Internet service providers
  • advertising identifier of your device
  • visitor identifier

Usage Information. We collect information on your use of the BringitApp Services, such as:

  • time spent on the BringitApp Services 
  • interaction with the BringitApp Services
  • information on your orders made through the BringitApp Services
  • the URL of the website you visited before and after visiting the BringitApp Services
  • the time and date of your visits to the BringitApp Services
  • the sections of the BringitApp Services you visited
  • the products you searched for while using the BringitApp Services

Cookies

We use various technologies to collect and store Analytics Data and other information when the Users visit the BringitApp Services, including cookies and web beacons.

Cookies are small text files sent and saved on your device that allows us to identify visitors of the BringitApp Services and facilitate the use of the BringitApp Services and to create aggregate information of our visitors. This helps us to improve the BringitApp Services and better serve our users. The cookies will not harm your device or files. We use cookies to tailor the BringitApp Services and the information we provide following the individual interests of our Users. 

The Users may choose to set their web browser to refuse cookies or to alert when cookies are being sent. For example, the following links provide information on how to adjust the cookie settings on some popular browsers: 

Safari
Google Chrome
Internet Explorer
Mozilla Firefox

Please note that some parts of the BringitApp Services may not function properly if the use of cookies is refused.

A web beacon is a technology that allows identifying readers of websites and emails e.g. for identifying whether an email has been read. 

Web analytics services

The BringitApp Services use Google Analytics and other web analytics services to compile Analytics Data and reports on visitor usage and to help us improve the BringitApp Services. For an overview of Google Analytics, please visit Google Analytics. It is possible to opt-out of Google Analytics with the following browser add-on tool: Google Analytics opt-out add-on.

Advertising and visitor identifiers

The BringitApp Services use pseudonymized identifiers to track and predict your app and service usage and preferences.

You can opt-out of the use of these identifiers by changing your operating system settings as follows:

Advertising identifiers can be disabled on iOS mobile devices by turning on the Limit Ad Tracking tab (Settings → Privacy → Advertising → Limit Ad Tracking). For an overview and more information on the advertising identifier, please see Apple Advertising and Privacy site.

BringitApp visitor identifiers can be disabled on iOS and Android mobile devices by changing your settings (for iOS: Settings → BringitApp → BringitApp settings → Limit Tracking, and for Android: BringitApp application → Profile tab → Settings icon in the top-right corner).

  1. PURPOSES AND LEGITIMATE GROUNDS FOR THE PROCESSING OF YOUR DATA

Purposes

There are several purposes of the processing of your data by BringitApp:

To provide the BringitApp Services and carry out our contractual obligations (legal ground: performance of a contract and legitimate interest)

BringitApp processes your data to be able to offer the BringitApp Services to you under the contract between you and BringitApp or between Customer Company and BringitApp. 

We use the data for example to handle your payments or any refunds (where applicable) and to provide our partners (the restaurants and our courier partners) with the information necessary for the preparation or delivery of your order. If you contact our customer service, we will use the information provided by you to answer your questions or solve your complaint. 

For our legal obligations (legal ground: compliance with a legal obligation)

BringitApp processes data to enable us to administer and fulfill our obligations under the law. This includes data processed for complying with our bookkeeping obligations and providing information to relevant authorities such as tax authorities.

For claims handling and legal processes (legal ground: legitimate interest)

BringitApp may process personal data about claims handling, debt collection, and legal processes. We may also process data for the prevention of fraud, misuse of our services, and for data, system, and network security.

For customer communication and marketing (legal ground: legitimate interest)

BringitApp processes your data to contact you regarding the BringitApp Services and to inform you of changes relating to them. Your data are also used to market the BringitApp Services to you. 

For quality improvement and trend analysis (legal ground: legitimate interest)

We may also process information about your use of the BringitApp Services to improve the quality of the BringitApp Services e.g. by analyzing any trends in the use of the BringitApp Services. To ensure that our services are in line with your needs, personal data can be used for things like customer satisfaction surveys. When possible, we will do this using only aggregated, non-personally identifiable data.

Legal grounds for the processing

BringitApp processes your data to perform our contractual obligations towards you or the Customer Company and to comply with legal obligations. Furthermore, we process your data to pursue our legitimate interest to run, maintain, and develop our business and to create and maintain customer relationships. When choosing to use your data based on our legitimate interests, we weigh our interests against your right to privacy and e.g. provide you with easy to use opt-out from our marketing communications and use pseudonymized or non-personally identifiable data when possible.

In some parts of the BringitApp Services, you may be requested to grant your consent for the processing of personal data. In this event, you may withdraw your consent at any time.

  1. RECIPIENTS

We only share your data within the Company of BringitApp if and as far as reasonably necessary for this Privacy Statement.

We do not share your data with third parties outside of BringitApp’s Company unless one of the following circumstances applies:

For the purposes set out in this Privacy Statement and to authorized service providers

To the extent that third parties (such as the restaurants which prepare your order, our courier partners who deliver your order, and the Customer Company which may pay your order) need access to personal data for us to perform the BringitApp Services, we provide such third parties with your data. Furthermore, we may provide your data to our affiliates or to authorized service providers who perform services for us (including data storage, accounting, sales, and marketing) to process it for us and to payment service providers to process your payments to us.

When data is processed by third parties on behalf of BringitApp, BringitApp has taken the appropriate contractual and Company measures to ensure that your data are processed exclusively for the purposes specified in this Privacy Statement and accordance with all applicable laws and regulations and subject to our instructions and appropriate obligations of confidentiality and security measures.

Please bear in mind that if you provide personal data directly to a third party, such as through a link in the BringitApp Services, the processing is typically based on their policies and standards.

For legal reasons and legal processes

We may share your data with third parties outside BringitApp if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, crime, security or technical issues; and/or (iii) protect the interests, properties or safety of BringitApp, the Users or the public as far as following the law. When possible, we will inform you about such processing.

For other legitimate reasons

If BringitApp is involved in a merger, acquisition, or asset sale, we may transfer your data to the third party involved. However, we will continue to ensure the confidentiality of all personal data. We will give notice to all the Users concerned when the personal data are transferred or become subject to a different privacy statement. 

With your explicit consent

We may share your data with third parties outside BringitApp when we have your explicit consent to do so. You have the right to withdraw this consent at all times free of charge by contacting us.

  1. STORAGE PERIOD

BringitApp does not store your data longer than is legally permitted and necessary for providing the BringitApp Services or the relevant parts thereof. The storage period depends on the nature of the information and the purposes of the processing. The maximum period may therefore vary per use.

Most personal data relating to a User’s user account with the BringitApp Services will be deleted after 90 days have elapsed after the User has deleted its user account with the BringitApp Services. Thereafter, a part of the personal data relating to a User’s user account with the BringitApp Services may be stored only as long as such processing is required by law or is reasonably necessary for our legal obligations or legitimate interests such as claims handling, bookkeeping, internal reporting and reconciliation purposes. All personal data relating to a User’s user account with the BringitApp Services will be deleted within a period of 10 years after the User has deleted its user account with the BringitApp Services, except for personal data required in certain rare situations such as legal proceedings.

We will store Analytics Data of Users that do not have an account with the BringitApp Services for 90 days.

  1. YOUR RIGHTS

Right of access

You have the right to access and be informed about your personal data processed by us. We give you the possibility to view certain data through your user account with the BringitApp Services or request a copy of your personal data.

Right to withdraw consent

In case the processing is based on a consent granted by the User, the User may withdraw the consent at any time free of charge. Withdrawing a consent may lead to fewer possibilities to use the BringitApp Services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to rectify

You have the right to have incorrect or incomplete personal data we have stored about you corrected or completed by contacting us. You can correct or update some of your personal data through your user account in the BringitApp Services. 

Right to erasure

You may also ask us to delete your personal data from our systems. We will comply with such a request unless we have a legitimate ground to not delete the data. 

Right to object

You may have the right to object to certain use of your data if such data are processed for other purposes than necessary for the performance of the BringitApp Services or compliance with a legal obligation. If you object to the further processing of your data, this may lead to fewer possibilities to use the BringitApp Services.

Right to restriction of processing

You may request us to restrict the processing of personal data for example when your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your data. This may however lead to fewer possibilities to use the BringitApp Services.

Right to data portability

You have the right to receive the personal data you have provided to us yourself in a structured and commonly used format and to independently transmit those data to a third party.

How to use your rights

The abovementioned rights may be used by sending a letter or an e-mail to us on the addresses set out above, including the following information: the full name, address, e-mail address, and a phone number. We may request the provision of additional information necessary to confirm the identity of the User. We may reject or charge requests that are unreasonably repetitive, excessive, or manifestly unfounded. 

  1. DIRECT MARKETING

The User has the right to prohibit us from using the User’s data for direct marketing purposes, market research, and profiling made for direct marketing purposes by contacting us on the addresses indicated above or by using the functionalities of the BringitApp Services or the unsubscribe possibility offered in connection with any direct marketing messages.

  1. LODGING A COMPLAINT

In case the User considers our processing of personal data to be inconsistent with the applicable data protection laws, the User may complain about the local supervisory authority for data protection in the country, the Data Protection Ombudsman alternatively, the User may lodge a complaint with the local supervisory authority for data protection of the User’s country of domicile. 

  1. INFORMATION SECURITY

We use administrative, technical, and physical safeguards to protect the personal data we collect and process. Measures include for example, where appropriate, encryption, pseudonymization, firewalls, secure facilities, and access right systems. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, availability, resilience, and ability to restore the data. We regularly test the BringitApp Services, systems, and other assets for security vulnerabilities.

Should despite the security measures, a security breach occur that is likely to have negative effects on the privacy of the Users, we will inform the relevant Users and other affected parties, as well as relevant authorities when required by applicable data protection laws, about the breach as soon as possible.